This enlightening customer service-training
program helps participants understand how all levels of the organization
contribute to the overall impression conveyed to the consumer, and it offers
useful ways to establish a successful relationship.
The program focus is on the necessary tools to
create a positive ongoing relationship with customers using proactive, rebound,
problem solving and recognition strategies.
OBJECTIVE
By the end of the program, participants should
be able to:
· Understand how poor service
destroys and how awesome customer experience creates.
·
Apply the awesome customer
experience skills that most companies neglect.
·
Understand, define and
improve each process in service cycle.
·
Define proactive strategies
that create a powerful company culture.
·
Establish rebound strategies
to recover dissatisfied or difficult customers.
·
Cultivate a service attitude
within yourself and your company.
·
Develop an action plan that
allows you to deliver Awesome Customer Experience.
DURATION
2 Days
2 Days
WHO WILL
BENEFIT
Executive, Customer Service Frontline Professionals, Sales Executive or anyone who want to improve their quality of services
METHODOLOGY
Combining the latest
technology in adult learning, this program delivery is a refine combination
of training, facilitation, coaching, and mentoring skills. Participants will
gain values through a series of fun and engaging activity, stories,
brainstorming and dialogues. Depending
on program objectives and targeted end results, we will also include
incorporate some of the following tools in his program delivery:
·
Experiential Learning
·
Accelerated Learning
·
NLP Strategies
·
Coaching & EQ Tools
·
Eastern & Western
Philosophy